MANAGED IT SERVICES · 20+ YEARS ENTERPRISE STEWARDSHIP
Business IT Support Plans
Most managed service providers treat support like a passive ticket queue. At Wolfatek, we provide true engineering custodianship. We step in as your company’s complete, dedicated IT department—delivering continuous proactive infrastructure monitoring, instant incident triage, and guaranteed rapid onsite intervention across Durban.
The MSP Difference: Why Industry Leaders Trust Wolfatek
Running an in-house technical department is costly, complex, and vulnerable to single-person dependencies. Outsource your infrastructure to a multidisciplinary engineering team that keeps your systems faster, leaner, and resilient against downtime.
Preventative Infrastructure Health
We do not wait for servers to fail or networks to stall. Continuous remote monitoring, automated security patch compliance, and preemptive health diagnostics detect vulnerabilities before they interrupt your workday.
Guaranteed Rapid SLAs
No phone queues or ticket black holes. Every technical request is received immediately, categorized intelligently, and routed straight to certified systems engineers—with emergency on-site response within one hour on Unlimited plans, during business hours.
Full-Spectrum Tech Stack
From workstation setups and local network cabling to virtualised server clusters, hosted Exchange, disaster recovery planning, and cybersecurity auditing—we manage your entire technical estate under one roof.
Structured Monthly Support Plans
Our monthly support agreements are calibrated to provide complete peace of mind, tailored specifically to your organization’s operational footprint, user headcount, and critical uptime requirements.
| Plan Level | Monthly Onsite Callouts | Remote Incidents | SLA Response Time & Scope |
|---|---|---|---|
| PLAN 1 | Callout-as-Needed (Billable) | 3 Remote Support Incidents | Standard helpdesk queue; ideal for micro-businesses & small remote teams. |
| PLAN 2 | 1 Onsite Callout Included | 5 Remote Support Incidents | Priority remote triage + 1 scheduled routine maintenance visit. |
| PLAN 3 | 2 Onsite Callouts Included | 10 Remote Support Incidents | Comprehensive coverage for growing SMEs and active multi-user offices. |
| PLAN 4 | 4 Onsite Callouts Included | 20 Remote Support Incidents | Advanced infrastructure coverage with bi-weekly preventative engineering checks. |
| PLAN 5 | 8 Onsite Callouts Included | 40 Remote Support Incidents | High-density corporate operations requiring frequent onsite support & server auditing. |
| PLAN 6 — ENTERPRISE | Unlimited Monthly Callouts | Unlimited Remote Incidents | 2-Hour Standard SLA · 1-Hour Critical Emergency SLA (business hours). Dedicated complete IT department outsourcing. |
*All plans include access to our Crystal omnichannel helpdesk, automated patch management, and discounted rates on specialised hardware replacements.
Day-to-day support, installation and software
Everything a support plan covers is also available as a once-off job.
PC & desktop support
- PC and laptop repairs and servicing
- New machine migrations
- Speed-ups and upgrades
- Remote desktop support
- Call-in helpdesk for email, web, Windows and server issues
- Lost password recovery
PCs, printers & equipment
- PCs and laptops
- Printers, wired and wireless
- Servers and switches
- Networks, wired and wireless
Specialised software
- All Microsoft operating systems
- Linux and Unix systems and software
- PC drivers, database and tracking software
- Software migrations